Law firms
What should a law firm look for in an IT provider?
The short answer
Look for a provider that already supports your practice management software, documents your security in a way you can show a client or the state bar, gives attorneys remote access that works from court and home, and has a plan for the day something goes wrong. General IT skills are table stakes; law-firm experience is the difference.
Do they know your software?
Case management, document management, billing and the seams between them and Word and Outlook are where most law-firm tickets live. Ask which practice management systems they support today, not which ones they could learn.
Can they show your security on paper?
Reasonable security has to be documented: MFA, encryption, managed devices, monitored email, and a written record that it was done. If a client’s security questionnaire would send your provider scrambling, keep looking.
Does remote access actually work?
Attorneys work from court, home and client offices. If the VPN breaks every other week, people find workarounds, and workarounds are where client data leaks.
What is the plan when something goes wrong?
Ask who you call, what you tell clients, and how billing keeps running. A provider that has thought about that before the incident is worth more than one with a nicer proposal.
Do they understand AI in a law firm?
Your staff may already be pasting client material into AI tools. The right provider helps you decide which tools are allowed and where client data is allowed to go. More on our law firm IT page.