Have you ever thought of hiring an in-house IT technician? Maybe you have worked with a 3rd party individual to support your network for years but now you feel like you aren’t getting the customer support you need. Your company is growing fast and you feel like you have outgrown your IT partners ability to support your team. You sometimes go for days and even weeks at a time waiting for a return call or email just to get a simple problem resolved. This is a common growing pain that many of our clients have experienced in the past.
It may seem like having a dedicated in-house IT technician is the best way to go. Maybe you have another position such as marketing to fill and you hope that you can hire a marketing professional that also knows enough about technology to help you bridge that gap. While hiring additional dedicated staff would most likely do the trick, they are usually left twiddling their thumbs because there isn’t enough work to keep one person busy. On the other hand, you can hire a marketing professional who has IT smarts, but they most likely do not have enough time to do both jobs well. Going down this road, you will also find that you are limited to the knowledge base of one individual and that is reflected in the quality of the solutions available to you.
What you need is a technology partner that can scale with you. You need solutions for the future and near immediate time to resolution for your IT problems. You need a range of support from help desk support to network infrastructure planning and you need this solutions to fit within your budget. You need a team of individuals that can apply their knowledge and experience to your companies specific goals and needs and can provide you with the solution that will give you the most for your money.
This is the area where a managed service provider brings the most value. An MSP is comprised of a team of individuals from help desk support technicians to systems administrators and CIO level consultants. By partnering with an MSP, you will get the level of support that is appropriate to your need and you wont have to pay for what you don’t use. You will also find that when you need the next level of support, there are always plenty of solutions. MSP’s work with businesses across a range of industries and build solutions for nearly every problem. For us, it is easy to apply the right amount of IT support so that your technology is always working for you. If you are looking for a better way to support your network, give eTop Technology a call! We’re here to help!
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