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Technology Training

HitmanPro! Remove Though Malware

Antivirus does not always catch every little detail and for this reason it is a good idea to run a backup scan on your computer in addition to your antivirus so that you can be sure that your computer is in top running condition. HitmanPro is a program that runs independently from your antivirus to help you clean up some really difficult infections. In some cases you can even use HitmanPro to help you remove various forms of ransomeware that will not let you boot your computer form the Windows screen.
One of the many nice features of HitmanPro is that it allows you to run scans from the web or from an application that you can download to your computer. Downloading this application to your computer allows you to run scans without having to connect to the internet. If you are looking for a quick fix, HitmanPro gives you a free seven day trial that you can use to access a full licence of their software.
Once downloaded, HitmanPro will preform a scan on your computer that can take some time. This is due to the fact that this program is vary thorough and will search every file on your computer. Once finished, HitmanPro will give you a list of suspicious programs that you can review, delete if necessary or ignore if you deem them nonthreatening.
At eTop Technology, we use this program frequently when helping our clients with malware issues. If you think your computer is at risk of an infection, try running this program first. It may save you from having to take your computer into the repair shop.

Categories
Technology Training

Remote Access Computer Support

In the world of information technology you need to be able to help customers globally and in real time so that you can resolve issues on the fly. Remote access support makes that possible. With remote support capabilities, it is as if we were sitting in front of your computer fixing the issue. In reality, you could be half way around the world on a business trip and our tools would allow us to help you anywhere, any time.
In this video we debut a remote connection between Redlands California and Bangkok Thailand by helping a customer with their email signature issues. When an eTop Technology client needs support, they email the support email address with their issue. They receive a remote access code that allows them to begin a remote access session. Once the code is entered into our online portal, our technicians can log in within seconds and resolve any issues.
This tools allows us to be more responsive to our customers needs. By not needing to be at your physical location, we are able to solve more issues in less time, keeping our clients happy and productive. If you are in need of IT support and want to be sure that no matter where you are, you can have access to the help you need. Give eTop Technology a call, we’re here to help!