Email was once considered the hub of communication for business, and for external correspondence, it generally still is. However, if you just need to have a quick conversation with someone on the other side of the office, email is clunky and slow. Fortunately, there is a new trend for internal business communication: chat services.
There are a few major players in the messaging space for business, namely Slack and Microsoft Teams. Both platforms allow for a seamless collaboration between team members that is far more efficient than relying on emails or in person meetings. This is especially effective for businesses that have remote employees who need to be able to chat and send files.
There are two main ways to communicate with these chat tools, aside from direct messaging between team members. You have the option to add as many team members to a conversation as you would like, which is great for collaboration between groups within a company. You can also create general chat topics that go out to the whole company, which is great for HR updates and general company-wide notifications.
No tool is complete without its ability to offer third party integrations. Slack offers a slew of apps and API integrations for just about every application you use. For example, maybe your sales team uses SalesForce, but you want your team to be able to communicate quickly to drive more sales. Slack offers apps and integrations for SalesForce so that all correspondence flow seamlessly from one platform to another.
The world of communication is swiftly changing. Although chat services have been around for many years with services like Skype, they have made a comeback within the business world. Instant messaging makes it faster to ask a quick question then it would be to spin around in your chair and talk to someone directly. If you are looking for a simple way to help your team communicate quickly and collaborate effectively, then you should talk to your IT partner about setting up a chat service within your company.