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Technology Training

Link Gmail and Outlook in Windows 10 Mail App

Like most people you probably have more than one email account. You can’t get away without having a personal email address and you likely have to manage one for work as well. All this and you also have to manage each of these accounts across your desktop, laptop and probably a handful of mobile devices.

Confusing right? Luckily, there are things you can do to remove some of the noise such as linking your accounts. For the purpose of this video, we are going to assume that you have a personal Gmail account and an Office 365 account using Outlook for your work email. Just to add one more layer of confusion, let’s say you want to link all of these accounts in the mail application on your Windows 10 desktop computer.

In this video, we will show you how to add accounts to the Window 10 mail app, as well as linking the Gmail and Outlook so that you can access them from the same application.

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Technology Training

Project Manage With Microsoft Planner

Do you manage groups of people but have a hard time keeping track of everything? Well, Microsoft has the tool for you! Microsoft Planner is a great application that is part of the Office 365 offering. It is a work in progress from Microsoft but none the less, Planner is a vast improvement from a simple to do list that you may use in Outlook. If you are managing internal projects across several employees with a lot of moving pieces but don’t have a need for a fully fledged project management software, then Planner will be great for you!

Make the most of your Office 365 investment by trying Planner to see if it is a good fit for your organization. You can create projects, assign tasks and checklists under that project to members of your team. Planner lets you attach and share files that are relevant to the project and you can get a birds-eye view of the progress across all of your employees from the Planner dashboard. Microsoft Planner can be accessed on a web page, local desktop application or mobile app and the best part is that it stays synced across all of your devices to keep you on track while you’re on the move.

In this video, we will show you where you can find Microsoft Planner in the Office 365 portal. From there, we will show you how to set up your account, create projects and assign tasks to the team members in your organization. Keep your team on track and get your project completed on time with Microsoft Planner.

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Technology Training

Tech Talk | Net Neutrality and the Future of the Internet

The Federal Communication Commission or FCC is looking to repeal Net Neutrality on December 14th, 2017. The implications of removing this legislation are vast and complex. The outcome of removing Net Neutrality could result in an internet experience that resembles cable television where you are nickel and dimed for every additional content provider you want access to. As it stands, the democratic way of internet life where you are free to go where you want, when you want using any internet provider you want is at serious risk of changing.

What makes the internet significant is that in one way or another, every person, not to mention every business, uses the internet to communicate. Allowing the internet service providers or ISP’s to moderate who has access to websites on their infrastructure and who does not, in addition to charging content creators based on consumed bandwidth, would change the internet that we all know and love in ways that we cannot foresee.

In this episode of Tech Talk, we discuss Net Neutrality and how we see the future of the internet in light of repealing the current legislation. We cover what Net Neutrality is, how limited access to a variety of internet providers is troubling and lastly, what, if any, legislation we feel would be appropriate and why.

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Technology

Net Neutrality and the Death of the Internet?

The future of the internet is being decided by the Federal Communication Commission and American legislators are under a great deal of pressure for the decision they are about to make. On December 14th, 2017 legislation will decide the future of Net Neutrality or fair use of the internet. To help cut through the noise we have laid out the debate in this short video to help you understand why this legislation is important and what you can do about it.

There are many questions to address such as, should the internet be free, who should pay for access, should large companies and special interest groups get preference over small business because they can afford it. No matter your stance on the issue, it is important to understand both sides of the argument.

Over the next several weeks there will be a lot of campaigning to try and sway the conversation. With the major internet service providers or ISP’s like Comcast, AT&T and Verizon on one side and major tech companies like Google, YouTube, Netflix and Facebook on the other, there is going to be a lot of confusion and mixed information. In the middle, you have the FCC and key players like Ajit Pai who’s opinions you will also be haring a lot of in the coming weeks.

Before you take a hard stance on either side, be sure that you take a moment to be informed about the conversation. These decisions affect us all and if you are going to make your voice heard, it is important to know what you stand for and why.

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Technology Training

Microsoft Teams For Beginners | Office 365

Are you looking to improve office efficiency and cut down on the amount of email you send internally? Microsoft Teams is a great application that allows your company to communicate internally through chat. Teams is part of the Office 365 offering and, like the rest of the Microsoft products, is integrated with the applications from Microsoft that you know and love.

Microsoft Teams really stands out as one of the best workplace collaboration tools, taking the place of email for internal work communication. Rather than sending copious emails to your colleagues, Teams allows for a much more natural conversation between groups of people or direct communication between individuals. Even better, Teams improves workplace efficiency by making it easier to ask a quick question, schedule invites or send files.

In this video, we will walk you through accessing Teams in your Microsoft Office 365 portal. Once downloaded we will show you how to set up teams, message individuals, attach files and add team members. After implementing Teams you will find that this program will drastically cut down on internal email and will allow your staff to get more done with their day.

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Technology Training

Get Started With Microsoft Outlook 2016

Are you looking for a quick way to get up to speed with Outlook 2016? Most companies will be upgrading to Microsoft Office 2016 in the near future and Outlook is part of that migration. As a result, a lot of people will have to get used to the minor user interface changes that come along with each new upgrade. Luckily, Microsoft has been working hard to ensure that their products get easier to use as they come out with new versions. We have put together a series of training videos on Outlook 2016 that will show you how to use the most common functions.

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Technology

Phishing Attacks In The Real World

 

When was the last time you almost lost $23,000 to a phishing email? This nearly happened to one of our clients this week. Fortunately, this phishing attempt was spotted before the funds were transferred, however, there are a few good lessons to take away from this story and we want to educate you so you can protect your company from these sorts of attacks.

“Bob’s Company” received an email at Accounting@Bobscompany.com. The email was from Bob@Bobsscompany.com.

The email wrote:

“Good Morning,

Please pay the attached invoice in the amount of $23,000.

Thank you,

Bob”
For the accounting manager, this was business as usual. The boss regularly sends requests to the accounting department to have bills paid. At a glance, there is nothing wrong with the email but in this instance, the tone of the email was unusual which caused for further investigation.

This phishing attempt was sophisticated enough to the point where the scam artist even took the time to forge a signature on the attached invoice that matched Bob’s signature. Fortunately, the accounting manager double checked with the boss before processing the transaction. What’s scary is just how close the accounting manager came to processing the payment which is a mistake any one of us could make. If they weren’t paying attention or were just in a hurry, anything could have happened.

What’s important to take away is just how predictable we are. Most companies operate the same way with similar departmental and communication structures. If this wasn’t true then social engineering scams wouldn’t work. This was a close call for just one company and it isn’t hard to believe that whoever sent this email has sent thousands of them and likely got paid on a handful.

These types of attacks are becoming more prevalent than any other because they are cheap, easy and work on businesses of all sizes. “Bob’s Company” is a small business, not a behemoth company that you surmise a hacker would go after. Small businesses are easy targets from a hacker’s perspective because many of them do not invest in security and user training like large companies do.

Some actionable steps you can take to avoid falling prone to this type of attack are:

  1. Avoid using departmental emails like Accounting, Payroll or HR. This lets the hacker know that they are sending the phishing email to the right person making it more likely for the email to have the hackers desired effect.
  2. Use regularly changing keywords when sending requests for a transfer of funds. Change this keyword every month and instruct your staff never to transfer funds without the keyword in the email. This is a really low tech solution but it works. These attacks are intended to trip you up when you aren’t paying attention. The majority of attacks never involve someone spying on your network and learning your passwords and company secrets. Simple though it may be, this is an effective form of two-factor authentication.
  3. Use free spoof phishing tools like KnowBe4 to test your employees to see who is likely to click on phishing emails. Invest in those employees by training them on what to watch out for.

We are living in an ever-developing world where cybercrime is global, the barrier to entry is low and we humans are the weak link in the chain. Since cybercrime has such low risk and high reward these scams will become more frequent and sophisticated. Businesses will have to adapt to these changes and develop strategies to protect their resources. It is important to consult with your IT partner to learn how you can train your employees and set up security measures that will prevent this coming wave of cybercrime.

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Technology Training

Get Started With Skype For Business

Skype for Business really brings into question the need for a physical phone in the business world, especially for small companies. Skype for Business is another value-add in the Microsoft Office 365 offering and it works seamlessly with other Microsoft Office apps.

In this video, we will walk you through accessing Skype for Business on Windows 10. Once you have the application installed and opened, we will show you how to set up your microphone, headphones, and webcam. After you’ve gone through the setup process, it is relatively straightforward. You can open up a chat session, have a voice call or start a video conference with anyone in your contacts list. The great thing about Skype for Business is that you can talk to anyone around the world no matter if they are using Skype for Business or not.

Skype for Business is a great tool that will allow you to not only talk to friends and colleagues around the world but you can also attend virtual meetings with Skype for Business conferencing. Skype for Business also has many great built-in features such as screen sharing in case you need to show something to a colleague on your computer. The best part of all this is that you have Skype For Business built into your Office 365 subscriptions.

Microsoft Office 365 is changing the way that business communicates by creating one platform that encompasses email, voice, chat, conferencing and a whole lot more. What is great about what Microsoft has created is that you can get all the basics of business communication, hosted by Microsoft, for a low monthly cost. No more Exchange servers, PBX boxes or PRI’s to pay for and maintain.

If you haven’t looked into what Microsoft has to offer through Office 365 we strongly recommend that you do. If you already use Office 365 and are still paying to maintain a phone system then you may want to consider Skype For Business to help minimize and consolidate expenses.

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Technology Training

Harden Employees Against Ransomware With KnowBe4

Are you curious to see who in your company is most likely to download a virus on your network? Well now you can find out and the best part is, its free. With KnowBe4 you can administer a range of free tools that will allow you to see which of your users is most likely fall for phishing emails.

The sad truth is that some people will click on anything that comes across their email inbox. This is how most network infections start. Till more recently, there hasn’t been a lot anyone could do to prevent this. KnowBe4 allows you to find those trouble users and train them so that this major hole in your network can be filled.

From a compliance standpoint, KnowBe4 offers actionable data that will allow you to show your HIPAA or PCI compliance officer that you are taking actions toward due diligence.

As an IT company, we do our best to prevent major disasters with layered security involving anti-virus, managed firewalls, Office 365 spam filtering, security permissions and most important, great backups. Even with all of these security measures in place, there isn’t a foolproof method to ensuring that a few phishing emails won’t slip by unnoticed. We rely on backups to get our clients up an running quickly but even under the best of conditions, it is still better for the virus to have never been clicked on to begin with.

For a small investment in time, you can’t afford to not use these great free tools from KnowBe4. Take a few minutes to watch our new video on how to get started with KnowBe4 and harder you users against malicious emails.

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Technology Training

Repair Windows 10 With Windows Automatic Repair Tool

If you are having a problem with your desktop or laptop computer such as a reboot loop, corrupt Windows files, corrupt registry keys, corrupt registry driver or other Windows boot related issues you can resolve most of these by using the Windows Automatic Repair tool.

Windows Automatic Repair or Startup Repair can fix a lot of issues in Windows 10. This solution may not fix all of your PC Boot up problems but it is a good place to start. Running Startup Repair on your computer can fix problems that keep Windows from loading on your computer.

In this video, we will walk you through the advanced settings for using the Windows Automatic Repair tool. If your computer is having a boot issue you should follow this process before taking your computer to your IT partner. Doing this will likely save you a lot of money and time. Remember, before using any of these tools, it is very important that you back up your data as some of these tools have the ability to erase your hard work.

If you find that you are still having Windows boot issues after having run this tool, consider calling the techs at eTop Technology for support on all of your business technology needs.